Leaders in any organization give a vigorous “me too” when they hear the adage “our people are our greatest asset.” It’s the right answer! Yes, we value our employees, want to see them succeed, and hope that they’re happy in their jobs. But often the reality is not so positive. Several surveys have been done in the past couple of yeas measuring employee engagement. The sobering truth is that employees are disengaged because what leaders say and what they do is in disalignment.
The good news is that
When trust, values and a purpose-driven mission exist to a statistically significant degree and guide leadership, decision-making and behavior, these “enablers” give rise to a highly inspired group of super-engaged employees. (Forbes, September 2012)
The question, then, is how do we communicate and develop trust, values and purpose?
The answer is by investing in your greatest asset; the cornerstone of your organization. The toolbox for investment-based leadership will get you on the right track.
Trust starts with sincerity. Employees sense when a manager is just going through the motions. So before you pull any of the tools out of the toolbox, it’s important to consider you motives and attitude. Do you really want to invest in your employees not just because it may lead to higher productivity, greater sales, or other bottom-line reasons, but because it’s the right thing to do? Yes, you can invest because of what you’ll get out of it, but you’re putting a cap on potential.
A true investment in your employees means you have more altruistic motivations. You want to see them succeed because you care about them as individuals. You want them to grow, find meaning and purpose in their work, and set their own goals because that’s what every human being wants. We have to stop viewing employees as a means to an end and see them for the unique souls that they are.
Once you’ve committed to a true investment in your employees, the following tools will assist you in building a workforce that is engaged, committed, and eager to help you succeed.
According to an article in Psychology Today, transformational leadership
Originally focused on leaders who “transform” groups or organizations, transformational leaders focus on followers, motivating them to high levels of performance, and in the process, help followers develop their own leadership potential.
I believe this is where leaders need to start. Transformational leadership is a mindset and an attitude that puts leaders in the right frame of mind to motivate followers. In the words of Ronald E. Riggio, Professor of Leadership and Organizational Psychology at Claremont McKenna College:
Transformational leaders hold positive expectations for followers, believing that they can do their best. As a result, they inspire, empower, and stimulate followers to exceed normal levels of performance. AND, transformational leaders focus on and care about followers and their personal needs and development.
Servant leadership takes transformational leadership to an even more altruistic level, emphasizing the leader’s obligation to serve followers simply because it’s the right thing to do, not for what outcomes can be generated by focusing on follower needs.
When a leader is able to focus on others and look for ways to develop and motivate them, engagement and productivity are sure to follow. It requires that a leader put their ego aside and not assume they have all the answers. Transformational leaders know that a better organization is built when individuals are empowered and have regular opportunities to engage their brains as well as their hearts.
It is said that words create worlds. The direction of our questions determines where our conversation goes, so what we ask questions about, how we phrase our questions, and what our purpose is in asking questions leads us in a certain direction.
For a leader, asking questions that lead toward positive outcomes and a thriving culture is a core responsibility. But because we are so habitually focused on problem solving and discovering what is broken, our organizational dialogue is mired in deficit-based language.
The Appreciative Inquiry 4-D cycle of Discover, Dream, Design, and Destiny provides a framework for leaders and organizations to direct the conversation toward more positive ends while tapping into the knowledge, strengths, and passions of the whole.
Start by reading Appreciative Leadership by Whitney, Rader & Trosten-Bloom. This is a practice guide to infusing your leadership with appreciative tools that draw out the best in your employees and organization to move you toward your desired future through collaboration and leveraging strengths.
Positive Organizational Scholarship (POS) grew out of the positive psychology movement started by Martin Seligman. The central idea behind POS is to identify those characteristics and behaviors that enable organizations to thrive and build cultures that reinforce these positive traits. The University of Michigan Center for Positive Organizations is a great resource, providing white papers, research, and other tools.
Positive Deviance (PD) is a concept that fits into the POS frame, building on the idea that within any organization there are individuals and groups who, with essentially the same circumstances and resources, have found a way to succeed where others are stuck.
PD has been used for years in the nonprofit and healthcare sectors, but has been slow to catch on in the marketplace, where the need for control and predictability get in the way of allowing deviants – either positive or negative – to forge new paths to solve problems.
But a surge of entrepreneurship may make the marketplace more open to experimentation and renegade solutions. PD believes that the solutions are within the context of our organizations, it simply requires that we give people the freedom to pursue unproven or counter-culture methods to fix things that have so far proven unfixable.
Finally, in my investment-based toolbox I want to focus on the strengths of each individual on my team. We have a tradition of looking for the weaknesses in ourselves and our direct reports so that we can improve those deficiencies. But research, primarily from Gallup and former Gallup researcher Marcus Buckingham, has shown that most of us will never be able to turn our weaknesses into strengths. Instead, we should focus on those things we do uncommonly well and make them even stronger.
Leaders need to help followers identify their strengths, either through one of the strengths assessments on the market, or through an organic process of observation and dialogue. Once you know the strengths of each team member you can look for ways to organize and structure your team and the work that they do.
To really get the most out of a strengths –based approach is to develop a more flexible approach to job descriptions and work assignments. According to Gallup, when employees have an opportunity to use their strengths every day they are more than six times more engaged in their work.
Making the Investment in People
There are certainly more tools that an investment-based leader should have in their toolbox, but the ones I’ve outlined above will get you started on the right path. One thing to remember when committing to an investment-based approach is that there is no formula; the key is in using the tools in the context of your organization and the makeup of your team.
It’s also important to understand that it takes time to allow your investment to grow. Your staff may be suspicious as you begin to incorporate new methods of leading, especially if you’re making drastic changes in your leadership style. It may require some trust-building and patience, including patience with yourself as you try out new approaches.
Read my previous post: Investment-Based Performance Improvement. It introduces the characteristics of an investment-based approach – humility, humor, harmony, and honor. Using these four characteristics with a transformational mindset, appreciative inquiry, positive deviance, and a strengths focus will demonstrate to your staff that you are committed to their success and value their collaboration.